We offer FREE GIFT WRAPPING ! To find out more click here.
How We’ll Send Your Purchase To You
In Canada, we ship by Canada Post “Expedited Parcel”.
In the USA, we use the U.S. Postal Service. Your order leaves our store with Canada Post and is delivered in the USA by the U.S. Postal service.
We’ll e-mail your Canada Post/USPS Tracking Number and anticipated delivery date when it ships.
Shipping Rates – and Reduced Shipping Rates !
The shipping charge for your order is calculated when you enter your shipping address at the check-out. Our shipping rates are based on 6 shipping zones – 3 in Canada and 3 in the USA. The rate you pay is automatically calculated based on the total purchase price and your delivery address. We enjoy a corporate discount with Canada Post, and we pass those savings along to you.
To say thank you for larger orders, we reduce our shipping charges. The more you purchase and/or the farther your delivery address is from our store, the less – by % – we charge you for shipping.
If your purchase is $300 or more, we’ll reduce your shipping rate by an additional 50%.
And, if your purchase is very small or lightweight, and our actual shipping cost is lower than the rate you’ve paid, we’ll refund the difference.
How Long Will It Take ?
Hmmm… where do you want it delivered ? We’ll pack and ship your order within 48 hours, or we’ll let you know by e-mail when it will ship. The delivery time for your order will depend on how far away your delivery address is from a major city. Here are some guidelines:
Zone 1 > NS-NB-PE: 2 – 5 business days
Zone 2 > NL-QC-ON: 3 – 8 business days
Zone 3 > MB-SK-AB-BC-YT-NT-NU: 6 – 12 business days
5 – 15 business days.
USA delivery time depends on proximity to one of the 21 USPS Network Distribution Centres. Essentially, the closer the delivery address to a big city, the faster it’s delivered.
Note to Prince Edward Island customers: If you choose “Pick Up at The Toy Factory” at the checkout, you can pick up your order at the store in New Glasgow, and you won’t be charged for shipping.
International & Express Shipping
Please click here to contact us for “express” shipping, and for delivery to countries outside Canada and the USA. So far, we’ve shipped to England, Wales, Germany, Japan, Singapore, Brazil and Australia.
Please… Make Sure You Give Us The Right Address
We can’t deliver your order if the address you give us is wrong. (Kind of obvious, isn’t it ? But we had to say it.) Please make sure your shipping address is complete & correct – including your telephone number and e-mail.
More questions ? Click here to e-mail us !